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35kbd keeps this policy straightforward — we tell you exactly what account and transaction data we hold, how it is used, and how you can review or correct it. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to use, such as bKash or Bank Transfer. We also collect session data automatically: device type, browser identifiers, pages visited and the time of each request. This information lets us keep your account secure, process transactions correctly, and respond to support requests accurately. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — including those handling bKash deposits or Bank Transfer instructions — is limited strictly to what is needed to complete the transaction. We apply reasonable technical measures to protect stored records, though no system can claim absolute certainty. How long we retain your data depends on the type of record. Account registration details are held for as long as your account remains active and for a period afterwards in line with our internal retention schedule. Transaction records tied to bKash or Bank Transfer activity are kept for the period required to satisfy our financial record obligations. You may request a summary of what we hold at any time by contacting our support team through the published route shown below. Availability of this service depends on your local law and eligible regions.
This policy applies to data collected directly through the 35kbd platform — your account, your wallet activity and your interactions with our support channels. It does not extend to external services you connect to independently, and it does not override the terms of third-party payment providers such as bKash or your bank. Understanding the boundary helps you know where to direct a question.
Registration details, login records and account settings you enter or change directly within 35kbd fall inside this policy. We hold these under our standard retention schedule and make them available for your review on request.
Records of deposits and withdrawals processed through bKash or Bank Transfer are covered here insofar as they pass through our platform. The payment provider's own privacy terms govern data held on their side of the transfer.
Browsing data, cookie identifiers and session logs generated when you use the 35kbd site are within scope. We use this data for security checks and to keep your signed-in session stable — not for third-party ad targeting.
Links or embedded tools that take you away from 35kbd — including external payment apps — operate under their own policies. We are not responsible for how those services handle your data once you leave our platform.
You have several concrete actions available to you regarding the personal data we hold. First, you can ask us for a record summary — a plain account of what categories of data we store against your profile. Second, if any detail we hold is incorrect — a contact number, a registered name or a linked payment identifier — you can ask us to correct it, and we will action that through our support channel. Third, if you want to raise a question about how a specific piece of data has been used, our support team is the right route; they can either answer directly or escalate the query to the appropriate internal person. Fourth, if you decide to close your account, you can request information about what data is retained afterwards and under what basis we keep it. Each of these actions is handled through the contact route published on this page. Response time depends on the nature of the request and on your local law and eligible regions — we do not state a fixed SLA, but we acknowledge every request and keep you informed of progress.
Ask our support team for a summary of the data categories held on your account. We describe what is stored and for what purpose, so you have a clear picture without needing to navigate technical documents.
If a name, contact address or payment reference we hold is wrong, contact support with the correct information. We update the record and confirm the change back to you once it is done.
If something about how your data was used is unclear, put the question to our support team directly. They will answer where they can or route your query to the right person internally — you will not be left without a response.
When closing your account, you can ask what data we retain and why. We explain the retention basis plainly, and we confirm what is removed versus what we must keep under our financial record obligations.
For any question related to this privacy policy — a data request, a correction, or a query about how your bKash or Bank Transfer records are handled — use the contact routes published on this site. We do not state fixed response windows, but every privacy-related message is acknowledged and tracked through to resolution.
Open the chat widget visible in your signed-in account area. State that your query relates to a privacy or data matter — this helps the team route it correctly from the start.
Send your request to the support email address shown in the Help section of your account. Include your registered contact detail and a brief description of the data question so we can locate your record quickly.
The Help or Contact section inside your signed-in account lists the current published routes. This is the most reliable place to find up-to-date contact options, including any channel updates we have made.
We want you to understand the practical steps behind this policy, not just the summary statements. Below are the four areas most visitors ask about when reviewing how their account data is handled at 35kbd.
We use cookies to keep your session active and to detect unusual access patterns. These are functional and security cookies — they do not profile you for external advertising. You can review cookie settings in your browser at any time, though disabling them may affect how the site behaves.
Access to your account is protected by the credentials you set at registration. We apply server-side checks to flag unusual login attempts. If our systems detect an access pattern that looks irregular, your account may be temporarily restricted pending verification through your registered contact detail.
Active account data is retained for the life of your account plus the period set in our internal retention schedule. Transaction records — including those linked to bKash or Bank Transfer activity — are kept for the period our financial obligations require. On closure, non-obligatory data is removed.
When this policy changes in a material way, we post the updated version on this page and note the revision at the top of the document. Continuing to use the platform after a posted update means you have had the opportunity to review the change. Check this page periodically if staying current matters to you.
These are the questions we hear most often from people reviewing this policy for the first time. If something is not covered here, the support contact routes above are the right next step.
We collect the registration details you enter — name, contact information and payment method preference — along with session data such as device type and browser identifiers. This data is used to keep your account operational and to process transactions like bKash deposits or Bank Transfer requests.
Transaction data is shared only with the payment processor needed to complete your deposit or withdrawal. We do not sell or pass your bKash or Bank Transfer records to third parties for marketing. The payment provider's own terms govern data on their side of the transfer.
Contact our support team through live chat or the email address shown in your account's Help section. Tell us which detail is incorrect and provide the accurate version. We update the record and confirm the change to you once it is done.
Non-obligatory account data is removed following closure. Transaction records — including those tied to bKash or Bank Transfer activity — are kept for the period required by our financial record obligations. You can ask for a plain explanation of the retention basis at any time via support.
Yes — we use functional and security cookies to keep your session active and to detect unusual access. They are not used for external ad profiling. You can adjust cookie settings in your browser, but disabling them may affect how certain parts of the site work during your session.
Yes. The rights described in this policy are available subject to your local law and eligible regions. If you are in Bangladesh and your use of the platform is permitted under local law, you can exercise the access, correction and contact rights described here by reaching our support team.