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These terms set out the rules that apply when you open and use your 35kbd account — covering session controls, transaction conduct, and your rights when something needs to change. Access to 35kbd depends on your local law and eligible regions; please read this before you proceed.
By accessing your 35kbd account, you confirm that you have read, understood, and agree to these terms. They apply to every interaction you have through the account — browsing the lobby, placing activity, using your wallet, and contacting support. We update these terms when our services or applicable policies change; the version shown here is the one currently in effect. If you continue using your account after an update is published, that counts as your acceptance of the revised terms. Your account wallet supports bKash and Bank Transfer as verified payment rails. Any transaction you initiate through these channels is subject to the conduct rules described in the relevant transaction section below. We do not retroactively change the terms that applied at the time a transaction was completed — only forward-looking changes take effect from the publication date. Eligibility to use this account depends on your local law and the regions we serve. If local law in your area restricts or prohibits access, these terms do not grant you any right to proceed. We are not in a position to provide legal advice; check what applies in your location before continuing.
These terms cover your 35kbd account directly — what you can do, what we expect from you, and how disputes are handled. They do not cover third-party services you may access through links on the site, and they do not override the separate privacy notice that governs how we handle your personal data.
Login credentials, session behaviour, account suspension and closure all fall inside this policy. You are responsible for keeping your login details secure; activity carried out under your credentials is treated as your own.
Deposits and withdrawals processed via bKash or Bank Transfer are covered by these terms. Any transaction dispute must be raised through the support routes listed in these terms before any external escalation.
Game content from studios available in the lobby — including Habanero, CQ9 and PG Soft titles — is subject to each studio's own end-user terms alongside ours. We do not modify or override studio-level terms.
External links, payment processor interfaces and any service not hosted directly by 35kbd fall outside this policy. We are not liable for the conduct or terms of those third parties; review their own policies separately.
You have several concrete steps available to you when something about your account needs attention. First, your transaction history is visible in the account wallet section — check there if you need a record of a deposit or withdrawal made via bKash or Bank Transfer. If any detail on your account appears incorrect, the account settings page is the starting point to submit a correction request; we review and respond through the registered contact on file. If you have a question about how a specific term applies to your situation, raise it through our support channel before taking any other action — this is the fastest route to a clear answer. For any formal request to close an account or request a data record, use the same written support route so there is a traceable record on both sides. We do not accept verbal-only requests for account closures or data changes. Every request we receive is logged against the account it relates to, and we will confirm receipt in writing.
Your full transaction history — including bKash deposits and Bank Transfer records — is available inside the account wallet. You can view, sort and reference these entries at any time while your account is active.
If your registered name, contact number or wallet reference is incorrect, submit a correction through account settings. We verify the change against the details on file before updating.
If a term is unclear or you are unsure how it applies to your account, contact support in writing. We will reference the relevant clause and give you a direct answer rather than a generic reply.
Written requests to close an account are processed through the support route. We confirm receipt, clear any pending balance per policy, and send a written closure confirmation to the registered contact.
If you need to raise a terms-related question or a policy dispute, the routes below are the ones to use. We do not accept terms queries through game chat or unverified channels.
The live chat widget is accessible from within your account. Use this for immediate questions about a specific clause or to flag a transaction issue linked to bKash or Bank Transfer.
For formal requests — account closure, data records, dispute escalation — submit a written message through the support form in the account area. All written requests receive a logged reference number.
The account help section contains published policy documents and step-by-step conduct notes. Check there first for common terms questions before opening a support ticket.
We keep these terms current and make them accessible from the account area at all times. When we make a material change, we publish a notice before the new version takes effect.
Account data — including wallet references used for bKash or Bank Transfer — is handled according to our published privacy notice. We do not share transaction data with third parties outside the scope described there.
Cooling-off periods and account pause options are available from within the account settings. These controls are visible and accessible without needing to contact support first.
You are responsible for your login credentials. If you believe your account has been accessed without your permission, notify support in writing immediately so we can act on the account record.
We do not accept individual requests to alter published terms. If you disagree with a term, you may close your account. For interpretation questions, contact support with the specific clause reference.
These answers cover the questions we hear most often about how these terms apply to your account. If your question is not here, use the support route listed in the contact section above.
Yes. Any transaction processed through your account — whether via bKash or Bank Transfer — is subject to these terms. The conduct rules apply from the moment a transaction is initiated through your account wallet to the point it is completed or cancelled.
We publish a notice when terms change. If you continue using your account after the updated version is published, that constitutes acceptance. If you do not agree with a change, you may close your account in writing before the new version takes effect.
Yes. The terms page is accessible from any mobile browser without needing a separate download. Navigate to the account area and look for the policy links at the bottom of the page — they load the same version regardless of the device you are using.
Submit a written request through the support form in your account area. Reference the specific clause you are querying and describe what happened. We log every written dispute against the account and respond with a direct answer referencing the relevant term.
Game content from studios available in the lobby is subject to each studio's own end-user terms alongside ours. By playing titles in the lobby, you accept both sets of terms. We do not modify studio-level terms; review them separately if you have a studio-specific question.
Access depends on your local law and the regions we currently serve. These terms do not override local legal restrictions. If your area restricts or prohibits this type of service, these terms do not grant eligibility. Check what applies in your location before proceeding.